Privacy Policy

Last updated: January 2025

This Privacy Policy describes how we collect, use, and protect your information when using the website https://direct.digitalflow.com.ua (hereinafter – the "Website"). We are committed to protecting your privacy and ensuring transparency in our data processing practices.

1. Information We Collect

A. Information You Provide

We collect only the necessary data you provide via the contact form:

• Name (if provided)
• Email address (used solely to reply to your request or inquiry)
• Phone number (used only to contact you if you request a call or prefer communication by phone)
• Message content

B. Automatic Data Collection

We use third-party analytics tools (e.g., Google Analytics) to collect anonymous usage data:

• Generalized IP address (not linked to your identity)
• Device type, browser version, and operating system
• Pages you visit and interaction data (e.g., clicks, form submissions)

Note: We currently do not use cookies, but may implement them in the future for features such as saving user preferences. All changes will be announced in this policy.

2. How We Use Your Information

Your information is used exclusively for:

• Responding to inquiries submitted through the contact form
• Contacting you via email or phone if you request it
• Providing user support
• Conducting analytics to improve performance and user experience (anonymous data only)
• Fulfilling legal requirements, including fraud prevention and responding to lawful requests

3. Data Sharing and Third Parties

We do not sell your information. However, we may share data in limited circumstances:

• Analytics providers: for collecting anonymous usage statistics
• Legal authorities: only in cases provided by law

4. Data Security

• Email, phone number, and form data are stored with limited access
• We implement strong security measures, but no system can be completely secure
• You are responsible for the security of your own device when submitting information

5. International Compliance

We comply with data privacy laws in various regions:

GDPR (EU): EU users can request access to data, its correction or deletion, and file complaints with supervisory authorities

CCPA (California): California residents can request access or deletion of personal data, and information about collection practices

6. Policy Updates

We may update this Privacy Policy as the service develops. All changes will be published on the Website. Continued use of the Website after such updates means acceptance of new terms.

7. International Data Transfer

Your data may be transferred and processed in countries outside your country of residence. In such cases, we implement appropriate protection measures in accordance with privacy standards.

8. Children's Privacy

Our Website is intended for users aged 13 and older in accordance with COPPA. Users under 18 should use the service under parental supervision. We do not knowingly collect personal information from children under 13.

9. Third-Party Services

Our Website may integrate third-party services, such as analytics providers. These services operate independently and have their own privacy policies. We recommend reviewing them before use.

10. Changes to This Policy

We may update this Privacy Policy from time to time. All significant changes will be posted on the Website and the date of the most recent update will be indicated at the beginning of the document.